You may return most items still in new/undamaged condition within 30 days of delivery for a full refund. Special order items and items that are cut to length are excluded from this policy.
You can expect us to process your refund with 5 business days of your items arriving at our location, however, in many cases this will occur more quickly. Be advised that the time at which your refund appears in your account (due to bank processing) can take an additional 5 - 10 days.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. On orders shipping outside the USA, the purchase will be responsible for paying any local duties or tariffs imposed on their order by their local government.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping & Returns